Tutorials - Users

This tutorial covers the features on player management. It explains how to handle in-platform help requests from players, give the safety and diet teams access to sensitive participant data, enable private messaging between users, manage your newsletter contacts, and allow users to create and operate delegated accounts on behalf of others.

Help

To manage player help requests directly in the platform, activate the "Help" feature.

Players will now see a link at the bottom of every page in the interface:

Clicking on "Need help" will open a new page: 

Below they will also see the full list of messages and replies from the staff:

To answer, you can either con the the Questions page of each Event, or the global Questions page of the Organization:

You can aswer them, or close them if no further actions are needed.

Safety

If in the user profile you have selected the "Safety" field, a Safety page will be available for each Event:

This page can then be shared only with the safety team, ensuring only them have access to these sensitive informations. 

Diet

If in the user profile you have selected the "Diet" field, a Diet page will be available for each Event:

This page can then be shared only with the food team, ensuring only them have access to these sensitive informations. 

Chat

To allow users to safely message each other through the platform, activate the "Chat" feature.

In each user profile (reachable clicking of the user in the event gallery), a new link will be available: 

Clicking on it, another user will be able to send a private message. 

Note: the messages will be directly sent to the user's emails, without exposing them to the other user.

Neswletter

To manage the list of emails of users that have given permission to share their data with your organization, activate the "Newsletter" feature.

Now, on the Newsletter page, you'll find them, categorized by the preference they have expressed, and their language:

Note: please respect the user's newsletter subscription preferences when sending messages.

Delegated Users

To allow users to manage delegated accounts (for example for friends of for children), activate the "Delegated Users" feature.

Users will now see a new option in the menu:

Going in that link will show a page to manage delegated users:

They can now create new delegated users; or clicking on "Login", to acces the platform with that account, performing sign-ups, o

Note: delegated users may later be upgraded to stand-alone users by submitting a request to the platform administrators.